Shipping
Items are usually Shipped within 2-4 working days, but we'll aim to get it sent out straight away.
Same-Day Delivery is available in London on orders over £300, places before 12:00 Noon.
Taxes
Within the UK there are no taxes. VAT is included in the price.
The EU, USA & Rest of World may incur taxes, tariffs & fees. These are the responsibility of the customer.
Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn, in the same condition that you received it, in a sellable condition and with all labels attached.
If you wish to exchange please contact us on info@underagestudio.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All items should be sent using a trackable shipping service and with shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
If you have not received your refund yet, please contact us at info@underagestudio.com.
